While LivingSocial may hold the title for largest application on the Facebook platform, Zynga, the leading social gaming company on Facebook, continues to expand their lead daily. As of today the company is just shy of 43 million monthly active users and 100,000 short of 8 million daily active users, making it the biggest platform developer by all metrics. It appears that for a few days Facebook stopped updating their metrics last week. Once they began updating again Zynga’s metrics jumped through the roof.
What’s increasingly becoming clear is that social games are continuously battling for the top spot when it comes to daily active users. Over the past week Zynga’s second largest game, YoVille, experience a surge in traffic. Zynga also holds the title of the only company with two or more applications in the top ten Facebook applications based on daily active users. In other words: Zynga is dominating the platform.
So how is Zynga so successful? Some developers attribute the company’s success to strong political ties with Facebook executives. Others attribute the success to a rabid base of fans. The company has an internal goal of responding to all customer’s inquiries within 48 hours although the current response time is around 4 days on average. With 43 million monthly active users, responding to every inquiry despite the service being free can be extremely challenging.
Just ask Facebook what that’s like. I personally receive about 20 emails from people every day looking for help with their Facebook accounts so I can only imagine the thousands of emails that Facebook is receiving. As Zynga continues to expand their dominance, handling customer support will be something that the company needs to continue focusing on. Despite the challenges though, the company is reportedly bringing in over $100 million a year in revenue, and continues to experience phenomenal growth.
As the company also continues to expand on mobile platforms Zynga is on a roll and with social games being the leading applications on social platforms, the company is in an enviable position. The only question now is who will be able knock Zynga off their current pedestal?





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i still believe Playfish is the best developer for Facebook!
Comment by Daniel Adams — May 26, 2009 @ 1:59 pm
From: oli_storm@hotmail.com
To: info+nnfqn0e@facebook.com
Subject: RE: My Account Has Been Hacked or Compromised
Date: Thu, 21 May 2009 18:25:21 +0000
hello
this morning after i have lgout my account was hacked
i was out from around 6Am to 11:30 pm and at this time is hacked, the reason are CHips at Texas POker Stars,
im in GMT + 1 time zone, Sarajevo Skopje Warsaw Zagreb
Before Chips Account was around 1.400.000.000 and after was around 900 000
i didnt clicked any links or something,
i must say last few days since when ive maid this chips i have changed my passwords few times
and all of them were strong with letters numbers and specials signs
i have reinstaled Java , cleared Cash,
Checked E-mail address and changed passwords on email and facebook
can you fix this problem faster?
my friend waiting so much for this more than 14 days
which makes me feel that i dont have chance to see my chips again
Thank You!!!
Comment by Oliver Pavlov — May 26, 2009 @ 4:11 pm
and i must say that i have sended this to FB to
and im waiting so much for simple ansfer
Comment by Oliver Pavlov — May 26, 2009 @ 4:13 pm
I have no idea how this is! I play Street Racing, My Heroes Ability, and Texas Holdem…you guys pretty much bite…unfulfilled offers. In Yoville the economy system is out of wack. 500 coins for a box of chocolates but only 150 doe a piece of zen painting? Street Racing…CONSTANT CONTINUOUS SERVER RESETS. There is now way to be king off all 8 cities because Zynga resets constantly. Two weeks ago the promised that this would not happen again…well what’s going on? My respect, collectibles, and Master street perks are always going BYE BYE!
Offers…I did okay with Texas Holdem…I haven’t played in a while but I usually got offers met. Heroes? Seldom. Yoville? Seldom… Street Racing? Once in a blue moon. I’ve HEARD of…I have not seen it myself but it does not surprise…of people actually buying Yo bucks, favor points, etc. and they don’t ever get them…maybe a law suit would step up the game…I’ve read a forum by a customer service rep that they had over 2 million users waiting to be heard. I admire the hard work you’ve put into these games…but for the most part…they screw you over.
Comment by Nathaniel Wolf — May 26, 2009 @ 6:28 pm
jhfi7uofl.i
Comment by Jack Tan — May 26, 2009 @ 7:27 pm
Zynga rewards you for having lots of friends in your 'team' in the game, so what some people do is start up new facebook accounts and add those accounts into their team. In yoville you´re limited to working every 4 hours so people add many facebook accounts until they can go to the factory every few seconds (visit the factory in yoville and you'll see lots of people walking in all the time)
Also, how do they count these numbers, are they from the bit in the game's information page that tells you each game's monthly active users? If I played 2 different games on zynga would I be counted as 2 different users for them?
Comment by BS — May 26, 2009 @ 8:01 pm
Hi there….you know I just wanted to let you know how I have been feeling over the past couple of weeks…and I know that I am not alone. YoVille has been such a great part of my life….very addictive…but very mind relaxing. The past couple of weeks everything is so slow. I keep having to reboot…and now I have been trying to go to some of the events..and an error comes up and I am told that I am being sent to the exterior condos. Now this is messed up. What has happened over the past couple of weeks that have made this happen. I even had a friend try to enter my home, and she was popped out to the curb too. I think you should know how upset people are becoming. Please let me know how to resolve this problem. Sincerely
Comment by Nancy Speer — May 26, 2009 @ 10:00 pm
i still believe Playfish is the best developer for Facebook!
Comment by PB — May 26, 2009 @ 11:21 pm
There's no big mystery or magic here: Zynga aggressively acquires users through lots of advertising. They market far more than any other of the application companies and that drives users and click-throughs.
What's going to take them down? Game quality. Their games easily cloned and often just copies themselves. These guys are clearly great at the ad game but they suck as game designers. They only have two successes: Poker and Mafia. Poker is a game anyone can make (hey Playdom) and Mafia is a copy which they've made lots of versions of (like Space Wars and Fashion Wars and so on).
These guys are low-quality clone merchants with money. They're gonna flame out, like all these kinds of companies do, when the quality expectations change suddenly and users tastes mature. Their only hope is to become a distributor for other, better developers and earn their slice with their ad model that way. Other than that they are f**cked.
Comment by Henson — May 27, 2009 @ 3:28 am
I am very happy to know I'm not alone.
Comment by Nathaniel Wolf — May 27, 2009 @ 6:46 am
WEll personally I love Yoville, and am totally addicted to it..lol But Im with Nancy here the past couple of weeks things have got very slow, and its hard to do things because of lag. I also get kicked to the street often. and I know alot of others who have said the same thing.
its getting rather anoying so I dont play as much as before because it takes a good five minutes lately for my character to load. Hopefully this can be fixed soon, because I know quite a few people voicing that they are planing on leaving is it keeps up, and that would be sad.
Comment by Tracy — May 27, 2009 @ 8:32 am
I don't have a problem with any of the games…it's just lack of upkeep.
Comment by Nathaniel Wolf — May 27, 2009 @ 4:39 pm
I don’t understand why Zynga is so big, still. They had a great advantage of gaining users, being the first one out the door with social games. However, the games do not look good or work properly.
I think the second wave of companies will rock the boat, among them European start-ups like MegaZebra that are much more nimble and faster. Facebook is constantly moving and the bigger Zynga gets, the slower they are to adapt.
Comment by Isabella D'Angelli — May 29, 2009 @ 8:06 am
It is the simplest process in the world, advertisers ,how does Zynga make money, us the little people buying the products from the advertisers, boycott the advertisers and Zynga will wake up and listen, fix their problems and remember that they love the games, (thats their motto) or simply die off when their money dries up. Like I said it's very simple.
Comment by Ray Haskett — June 3, 2009 @ 4:09 am
I enjoy playing mafia wars. Played everyday, member of a few groups and sent friend requests to grow my mafia. Big "families" is necessary to be competitive. My account has now been disabled for "abusive or annoying" behavior(sending too many friend requests). Since Zynga is so tight with the Facebook folks, perhaps Zynga could convince Facebook to not punish those who wish to excel at Zynga games.
Comment by Jerri Pack — June 4, 2009 @ 4:25 am
I was scame for 1,0000 coins it was not right he was mean he owe me 1,0000 coins
Comment by Brandon Craig — June 5, 2009 @ 5:42 pm
http://forums.zynga.com/showthread.php?p=675889#p...
Just read the Zynga forums.. There are many angry ppl there. Crap product with even worse customer service. If you guys can't deliver it, then don't promise anything.
Comment by JD Laurent — June 7, 2009 @ 4:05 am
Of course, the major problem with Facebook is that it drops Zynga (Mafia Wars) users if they try to add friends too fast from Mafia Wars add sites.
Zynga has made it necessary to continually add friends to maximize performance in the game – e.g., one cannot purchase the new weapons or vehicles if one does not have enough friends, and more of the special equipment is better than just one or two of the same.
So Facebook officially disabled my account because I was adding friends from add sites too quickly.
MySpace, which is not as good a format generally, doesn't have such restrictions.
Comment by Charles Maury — June 8, 2009 @ 9:10 am
i was scamed for 600,000 coinsit was noy right he is so mean and all my things are gone
Comment by victor mckay — June 9, 2009 @ 3:02 pm
I would like to know what Zynga feels about Its FaceBook players being penalized for playing zynga games such as Mafia Wars,Vampire Wars etc. FB users are being deactivated at an alarming rate or given "Pink Slips" because of adding too many friends or posting too many posts. Which technically is the only way to advance in most Zynga games Correct? You need a certain amount of people to advance,complete missions,make coins etc. It makes me laugh to see how proud you are and how much Venue you make from these games. While the people who play them are losing there Facebook accounts with all their personal cyber relations. I would like to see something done on this matter. Maybe a statement from Zynga or even FB. Someone better speak and soon. Search on google for FB pink slips and you will see how many people are starting to complain. Shame on you Zynga and FB for not caring about its users.
Comment by C.Pov — June 9, 2009 @ 5:47 pm
give me 5m
Comment by danijel — June 13, 2009 @ 9:20 am
hi i have been scammed 70,000,000 in yoville and can you help me please the person who scammed me said i can have a puppy for all my money i gave him it and he took all my money and didn't give me the puppy. please help !
Comment by stevie woods — June 14, 2009 @ 1:45 am
I was scammed and hacked.
I have been emailing them for a couple of weeks now and still no response. I have provided receipts from cash purchases through paypal and can't get a hold of anybody from the company.
Comment by Ej — July 19, 2009 @ 4:37 pm
i have lost allmost 500.000.000 millions in chips and i do not get any help .your system keep frezzing and you can not get out of the frezzed you have to reboot.so i have the district attorney office joyce leary going to court soon and sueing for 7.5 million dollors or you can settle this case for 300.000.000 millions in chips or go to court
Comment by everett harmon — August 3, 2009 @ 4:53 pm
lost allmost 500.000.000 millions in chips and no help so help
Comment by everett harmon — August 3, 2009 @ 4:59 pm
having read the above report i agree that steps are made against Zynga. The movement of chips supplied by outside dealers should be banned however the loss of chips which are hacked or stolen from accounts that meet the monetary value of $2000 to $50.000 if purchased at Zynga should be looked at. payment for chips placed in an account for use in poker should be monitured by zynga so all movement should be logged unofficial removal should be classed as theft.So Zynga do the right thing not and stand back in denile of your own
Comment by Facebook User — August 10, 2009 @ 12:40 pm
i got scammed 30000 plz can i get my money back
Comment by dalton joseph smith — September 11, 2009 @ 3:04 pm
i was scammed 155yocash
Comment by amelia — November 8, 2009 @ 12:07 pm
Zynga yoville i wanted to know if u can help me i got scammed 4 6547300 coins on yoville from this guy and i dont know how i wanted to know if u will help me please help
Comment by steven — November 26, 2009 @ 1:45 am
I WANT MY MONEY IT WAS 123000000000
Comment by MARK — December 18, 2009 @ 3:38 pm
yoville neds new homes youcan buy an make new places on yoville.make a place wear you can buy a pool
Comment by yongrock — December 18, 2009 @ 6:33 pm
i all most for got i just got scamme 80 yocash an 90000000 yocoins
Comment by yongrock — December 18, 2009 @ 6:39 pm
My garden shed is missing! where did it go? I want it back
Comment by Debbie Windle — January 17, 2010 @ 12:03 pm
I am writing concerning some thing's I purchased on Farmville and then when I went back on my farm they were gone and I spent over 50,000 coins for them.It was red school and a windmill. I am wondering if I can get them back or the coins? Thanks,Sherra
Comment by Sherra Turner — January 23, 2010 @ 4:12 pm
hello,Iam Isaac and i got scammed 100,000 coins on myspace because i went to this sale places and i was going to buy a recording box so we stared a trade and so i stared to put coins but right when we stared the trade he agredd then so i put in my 100,000 coins and he only left me a coin and i want my coins back
Comment by Isaac — February 23, 2010 @ 7:12 pm
hello im hailey and i got hacked on yoville i was trading somithing and they took all my money i had bought with my real money and now im really mad i was wondering if i could get back my 60,000 coins and my 70 yocash!
Comment by hailey — March 15, 2010 @ 11:15 am
hello i need 500 yocash and 50k coins inyoville.help me plz.johny
Comment by johny — May 4, 2010 @ 4:08 am
im scammed
Comment by fares mohamed — May 11, 2010 @ 6:23 am
plese give me 600000 yocash plese
Comment by esam — May 18, 2010 @ 5:23 am
i was scammed for 6000000coins, also i really need 500yocach the person that scammed me was very rude hhe was so mean i reported him but not one thing happend. please help i really want my money back
Comment by autumn stanley — May 23, 2010 @ 2:13 pm
i got scammed for 70 yocash or just give me 70000 coins
Comment by tony — August 2, 2010 @ 6:51 pm
I got scammed 2300yocash i cant belive it please can i have it back!!!!!!!!!!!!!!
Comment by jordan — August 22, 2010 @ 4:37 am
hi…… I was at an event to which said best gift gets 75k…. i thought this is brilliant and i sent quite alot of gifts because i really wanted to get money to buy a house…… i sent alot of items and then when i asked who was the winner… they kicked me out! can i have 150 yocash and 35000 coins as some of the items were yocash and coins.. if you can this would be great…
thanks
Comment by Taylor Milligan — August 22, 2010 @ 5:07 am
I was scammed 300 yocash and 100 thousand coins I was at a event to buy a car and i put the money down and they scammed me now i was left with nothing
please i need it back
Comment by jordan — August 22, 2010 @ 5:11 am
hi…… I was at a event to buy a car so i put the 100 thousand coins 300 yocash and i was scammed i never got it back.
please can I have it all back!
Comment by Jordan Milligan — August 22, 2010 @ 5:15 am
i was scammed in yoville i had 20k and 35 yocash and was trying to buy dog and car never got them plz help me
Comment by reece — August 25, 2010 @ 8:18 am
i was scammed 40 yocash this guys said he would double the yocash and he took it plz help
Comment by reece — August 25, 2010 @ 8:43 am
i got spamed out of 125k help me that tock a long time to get that
Comment by braden — August 31, 2010 @ 4:02 pm
I got spamed out 300 help me by giving me 600.000.000
Comment by Christelle — September 3, 2010 @ 9:39 pm
i got spamed out 897k help me that tick a long time to get that
Comment by Christelle — September 4, 2010 @ 5:44 am
i have been scamed onfacebook and i want 1000000000 coins 5/1/72
Comment by gavin snider — September 12, 2010 @ 2:45 pm
how i do that that i approved by the site
Comment by mohamed ashraf — September 13, 2010 @ 2:31 am
i am scammed in 1 million in chips plz i need help
Comment by mohamed ashraf — September 13, 2010 @ 6:27 am
i lost 1000 000 yocoins in chips and plz plz i need help
Comment by mohamed ashraf — September 13, 2010 @ 6:29 am
can u plz start some more shops in yoville.they will help in upliftment
Comment by anjali — September 30, 2010 @ 5:28 am
i wnt some yocash or coins
plz plz
Comment by anjali — September 30, 2010 @ 5:29 am
an good idea [ur scammed ] ur facebook or ur myspace e mail ur facebook or ur myspace pasword
Comment by liliris — October 11, 2010 @ 5:48 pm
OMG iM SOOOOOOO MAD ONY OVILLE I HAD 18 YOCASH AND 702 OINS AND I GOT ON AND MY CLOTHES WERE CHANGED I SENT A MESSAGE TO SOME ONE THEAT ID DINT EVEN WRITE AND MY COINS AND YOCASH R GONE PLZ FIX THIS I SPENT MONEY ON THAT GAME!
Comment by FERGIE — October 12, 2010 @ 9:50 am
It is disturbing to see so many nearly illiterate people( they sound like 1st graders with their writing skills) who obviosly have trouble undetstanding this isnt a forum to report problems with their Yoville , Texas Hold Em, or Mafia Wars problems. You cant even understand what 99% of these complaints are babbling about. It makes me wonder what IQ level these people have! I can not even believe a person posted something along the lines of," pleeze hep- sumobe trys to geeve me puppy for 2000000 monee- soo i give them moneeu- and i geot no puppy. Pleeze help!!! I nned my puppy or money bak- i was skammed!! " the typos are not mine, btw. And there are the dozens of FB users who complain about losing their accounts for annoying and abusive behavior since the users are harrassing people to join the Mafia so they can progress in the game. I couldnt believe people dont know how to thonk of other ways to add friends- its called thinking! Simply type whatever Mafia game it is and the words friend codes and you will find a myriad of sitrs dedicated just for this purpose! If you add your info on enough if them you wpnt gave to do anthing more than accept all the friend requests that will be pouring in! I am right behind FB and applaud them for kicking the abusive and annoying friend requester"Join my Mafia!" types- if you cant figure out another way to add friends than to annoy the *hit out of everyone you aren't smart enough to have a FB accoint. Geesh! One last point: If youve lost all your chips, had them stolen, or were scammed by a phishing virus ? What on the world makes you think you are going to get help or an answer if you just post your sad mispelled grammatically challenged story in response to every single story that mentions "Zynga". You all can't be that dumb? I guess you can. Even though i know Zynga wpnt read this i would like to express my deepest sympathy with how many ignorant people you must deal with on a daily basis.
Comment by Jojo — October 14, 2010 @ 11:49 am
i just lost 100.000.000 i was saving up for a house and someone scamed me so please help me!
Comment by brandon — December 22, 2010 @ 3:01 pm
hi i got scammed from a vip girl out of 900k coins and 9586 yocash please help me get it back thank you i love you
Comment by Godswill inyang — January 28, 2011 @ 6:28 am
i very want very much money in pet society
Comment by younger2604 — February 6, 2011 @ 4:10 am
lost over 555,000,000,000 on yocash and yocoins need help.
Comment by kylee — March 1, 2011 @ 11:11 pm
On yoville someone scammed me 50.000 coins and yocash
Comment by charles — March 23, 2011 @ 6:48 pm
hi my name is tidgemonster@hotmail.co.uk i got scammed for 50,000coins the girl said she will double my money but she took it i realy want the money back that she stole from me and a couple of days after i started i got scammed for 50yocash i had just bought it and i realy want all of my money back so plz can u try help me. yoville name:coolio
Comment by zak — April 22, 2011 @ 1:45 pm
my name is tidgemonster@hotmail.co.uk / facebook . i got scammed for 50,000 coins and 50 yocash i realy want it back because i only just bought it . the person who scammed me on yoville is emalee i would realy like it back so if you can help i will be greatfull
Comment by zak — April 22, 2011 @ 1:54 pm
_an good idea (u r scammed
_ur facebook or ur myspace email
ur facebook or ur myspace password
i will let u see what happened to me and my friend
Comment by rolandoburgosiii — April 30, 2011 @ 3:17 am
Hello my name is teagan and i got scammed but i still LOVE YOVILLE god i NEED money
Comment by Teagan — May 9, 2011 @ 9:12 pm
well its very easy making money, make money by sales buy money with real money open chest do jobs work in a factory, gifts, the lucky casino, and many many more!!!!
Comment by Teagan — May 9, 2011 @ 9:21 pm
got scammed and need my 800,000 yo cash and 700,000 coins back please help
Comment by joeanna — June 27, 2011 @ 2:23 pm
on yoville they took my house all my wings my pet turtle ,dog,and panda and my money which was 900,000 yocash and 700,000 coins please help ADMIN back to poor and who ever did this is a mean person and will regret it please i really need ur help
Comment by joeanna — June 27, 2011 @ 2:29 pm
iam scammed
Comment by Adham Nabil — July 5, 2011 @ 7:47 pm
i want my money it was 5634547
Comment by adham nabil — July 5, 2011 @ 7:50 pm
i want my money it was 6000000 plz i got scammed plzzzzzzzzzzzzzzzzzzzzzz
Comment by adham nabil — July 5, 2011 @ 8:44 pm
i need my money it was 500,000 plzzzz i got scamed 500k
Comment by adham nabil — July 6, 2011 @ 12:44 pm
lost allmost 500.000.000 millions in chips and no help so help
Comment by Daniel Adame — July 11, 2011 @ 11:46 am
i have lost 400.463,654 i have if any one sccamed most make a brogram to save the money sccammed
Comment by xxrichcc — July 22, 2011 @ 6:44 pm
i have lost 400,000,000 must make brogram save money when sccammed with and brogram any
Comment by ziko gta — July 22, 2011 @ 6:54 pm
hi i lost 5,000,000 million and police ha and bike so the anther day i see me poor same one sccame me
Comment by ziko wael — July 23, 2011 @ 9:55 pm
i was have 5,000,000 millone and police ha ans full mafia i lost it i need help
Comment by Ziko Wael — July 23, 2011 @ 9:57 pm
i was have 5,000,000 and i lost it i sell help
Comment by Ziko Wael — July 23, 2011 @ 9:58 pm
i lost 5,000,000k
Comment by Ziko Wael — July 23, 2011 @ 10:22 pm
this ziko
i scammed 500,000 coin
and i buy yocash and then it dont come 50,000 yocash
i face book email [vip1942@hotmail.com
password [141715]
i need help i hope you help me
Comment by ziko wael — July 25, 2011 @ 10:40 pm
how to get free coins in yoville?
that is so hard plz help me
Comment by Samira Abdul Sater — July 29, 2011 @ 11:12 am
hello! i need help in my yoville game i need 500.000.000 coins.Please help me.
Comment by vajzat rbd — August 25, 2011 @ 5:32 am
HI zynga .i need 500.000.000 millions in yoville please help me …………..bye bye
Comment by denis — September 2, 2011 @ 3:13 am
how
Comment by Robert Blackburn — September 3, 2011 @ 3:36 pm
i want 600000000 yoville coins
Comment by duaan — September 4, 2011 @ 10:28 am
i lost my 6000000 coins in yoville i was hacked plz help me
Comment by duaan — September 4, 2011 @ 10:45 am
hey 5 months ago i had like 6,750,478,089 coins and 89 yocash cause u know i play on it everyday and now its gone tottally gone and i am so mad can u give it back to me the same amount fb is my fav place to go on to the laptop and just send me the same amount please i'm begging u
Comment by Alison Bridges — September 7, 2011 @ 11:59 am
someone scammed me and my 500,000 coins was taken ,,,im so lonely with this can somebody helped me plz
Comment by Cobbieandrei Delosreyes — September 17, 2011 @ 5:39 am
hi , i have a bad news a while ago i was playing yoville somebody spammed me , and get my 2,576,754,753 so plz help me im very disappointed with this………/
Comment by Cobbieandrei Delosreyes — September 17, 2011 @ 5:56 am
hey i lost 08 ninja and blue retros thats it.the persons name was billionaire he has lime green jeans on pink retros and white fur coat look in his inventorom he has it please HELP!!!
Comment by Daniel Adame — November 8, 2011 @ 6:34 pm
please help me!!it is true
Comment by Daniel Adame — November 8, 2011 @ 6:35 pm
i got scamed of almost 253 yocash pleas can u help me please
Comment by yash — November 14, 2011 @ 6:30 pm
sombody hacked my stuff and took all my money can u please help me please i lost 252 yocash and 100,000,000 coins
Comment by randy — November 14, 2011 @ 6:34 pm
sombody stole my money can u get it back i lost 259 yocash and 100,000,000 please can u help me find it
Comment by Yash Kalyani — November 14, 2011 @ 6:51 pm
i just got scammed im soo mad someone said they were going to help me and if i put all my money and and hairs they said they will give me 45 yocash then they scammed me and i have nothing now thats really sad plz help get it back plz plz
Comment by leeloo — December 1, 2011 @ 10:15 pm
plz really help me i really want my 60 yocash back and my 1mil i really took a year to get the whole thing plz can u get it back for me
Comment by lucy — December 1, 2011 @ 10:18 pm
hi im korinne i play yoville and ive been scamed plz give me 600,000,000 coins and 700 yocash plz im poor
Comment by korinne — December 4, 2011 @ 9:09 pm
i got scammed on yoville out of 300,000,000 coin and now i am poor
Comment by badman henry — December 12, 2011 @ 11:59 am
how to get coins in yoville?
Comment by Staicu — December 29, 2011 @ 6:35 pm
yovile is he geate game tht ipleyd iet
Comment by Staicu — December 29, 2011 @ 6:40 pm