This evening Facebook announced a redesigned help center which aims to make it easier for Facebook users to find the answers to the problems they are having. Personally, I don’t use the help center too often, however I know that Facebook has been steadily improving the help area over the past couple years. Today, Facebook has announced a number of additional features.
Among the new improvements is a new search interface, expanded user-to-user help topics, navigational filters, and unique URLs for help topics. While the design is similar to the previous iteration of the help center, the upgrades will be welcomed by those users who are still confused about the functionality of the site.
In the past I’ve written that any product which requires a user manual is not easy enough to use. With Facebook’s expanding functionality though, becoming a power user requires a bit more research and user education. In contrast to the site which has over 70 languages, the help section currently supports 15 languages but is expanding quickly.
Do you use Facebook’s help center ever? Do you find the redesigned center to be easier to use?
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yes i love it….
Comment by Joseluis Alcazar — December 29, 2009 @ 12:02 am
Still pissed that I cant hide my profile pic and keep it to FRIENDS ONLY! Where the heck did that ever go? In the trash? Many ppl need that back!!!!
Profile pic should have its own setting, and I cant find that info anywhere anymore. New settings arent always the best!
Comment by Stacey J-Hberry — December 30, 2009 @ 7:50 pm
no!!!!!!!!! Never a response to questions……..
Comment by Sandi — January 2, 2010 @ 3:48 pm
I WANT TO QUIT — NOW!!!
Comment by A Nne Curry — January 21, 2010 @ 12:10 pm
i have not received my confirmation code on my e-mail . in order to beablr to register as a new member
Comment by astrid — January 30, 2010 @ 1:51 pm
How do I contact the Help Center? No clues on my wall. I used to be able to chat with my family, but for some reason none of them appear in chat any longer and I KNOW they are online. What happened? How to fix it?
Comment by Deanna Christian — January 31, 2010 @ 12:48 pm
I can no longer see my family in chat. They used to be there, and I know they are online, but they don't shot up in chat. How to fix it?
Comment by Facebook User — January 31, 2010 @ 12:49 pm
i still have not got my confirmation code to login to my facebook.im ready to give up!!!
Comment by steve kirby — February 5, 2010 @ 9:02 pm
I cannot find the facebook plugins in order to upload and create an album. Please help
Comment by Charlotte Asel — March 16, 2010 @ 6:21 am
i am about ready to deactivate my account for i have not been able to play any of my games and i am not even getting my messages please fix for me or i am canceling my account i have been a week now trying to get help with this problem and am not getting it i am ready to give up and please answer my request to fix my problem
Comment by michele burnham — March 19, 2010 @ 6:29 am
i have been playing farm town over 1year ive reach level 80 ibought every factere i just put real money in the game and now i cant play the app.is gone away all my friends cant even see me on there bar so what i help anyone and every one who neddy help now i need help and no one can help me but you this game is all ican do anymore i have a heart that is not good anymore isit here at this computer is all i can do i no ill never get better but if you could fix this or at least look in to it thank you terry alaimo
Comment by terry alaimo — April 5, 2010 @ 9:38 am
did facebook wrong and can not get in to it at all,want to get rid of lisa manthey.put my name wrong and want it gone have two facebook profiles now lisa manthey that i do want,lisa vagg i want to keep,please help me .your help center wants me to pay,please help
Comment by lisa vagg — June 6, 2010 @ 10:01 pm
having a problem loging in under my e-mail last used it on saturday June 13 arond 12:30 need help to login it wont even let me try MY husbands work
Comment by Jennifer Hollenbeck — June 14, 2010 @ 6:20 am
I cannot access anything, sick of it! There is nowhere to report problems; can't even access the help center!!
Comment by jeanne — June 27, 2010 @ 11:51 am
Im new to facebook my account has been temporaliy suspended says i enteredmy password on a website designed to look like facebook how do i get my account back dont understand help
Comment by tony york — August 12, 2010 @ 6:38 am
HATE THE NEW FORMAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment by Amber — September 21, 2011 @ 6:53 pm