As you may have noticed over the weekend, there is no longer an action link to send an update to your Facebook Page fans directly on the sidebar. Instead, you’ll now need to go through an extra click to get updates sent. While many Page administrators don’t take advantage of updates, the click through rate on updates has increased dramatically since the new Facebook inbox launched. We highly recommend Page administrators take advantage of this increased visibility.
So how do you send the updates? It’s pretty easy. Just click on the “Edit Page” link on the sidebar. On the right hand side under “Promote Your Page” you will see a link which says “Send an Update to Fans”. While this decreased visibility may signify a greater emphasis on feed publishing from Facebook, page updates are extremely useful for reaching those users who’s feeds your stories may not be displayed in.
While I wish we could write more about the topic, sending an update isn’t a complicated topic! We’ll be sure to keep you up to date about any changes to the Facebook Pages product.
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Thanks for letting us know about that. I had seen it pop up under the "edit page" section but must say I hadn't noticed it disappear from the original place.
Also great to hear the click through rate has increased since the changes of the inbox. I will now start to use them again!
Especially handy if your updates don't tend to appear in the default news feed display.
Thanks!
Comment by John Hutson — November 23, 2009 @ 6:41 am
Thanks. This is helpful.
Comment by Socialynx Richmond — November 23, 2009 @ 7:52 am
I think that the "dramatic increase" is probably gone since they started hiding the updates from users last month. Users no longer get a notice on their home page when an update comes in – they have to check their message Inbox and notice the updates there. Perhaps as equally important on the positive side is that Page Status updates can now be customized for geography.
Comment by Jesse Ferrell — November 23, 2009 @ 8:16 am
Yeah, I tried sending out a fan update in the past week, but it's basically useless if it only goes to the Updates area, which is buried from most fans' view.
Comment by deelirium — November 23, 2009 @ 9:12 am
Thanks – I was wondering where that went!
Comment by Jon Foreman — November 23, 2009 @ 12:48 pm
i like the ability to target users through updates, although i'm finding that the message all members feature of groups to be way more useful!
Comment by dj adelaide — November 23, 2009 @ 1:52 pm
thanks from me too…your blog always helps me with all the facebook changes.
Comment by pThomas — November 24, 2009 @ 12:47 pm
Hi gang,
I didn't realize fans had to check their message inbox to see updates. I sent a message out last night to announce my blog going live, and found it very odd that not one person responded, however, now I know.
Why even have this functionality if your fans do not see it in their updates? It defeats the purpose of sending out a mass email.
I try to have faith in this application, but it continuously leaves me scratching my head.
Comment by Bryan — November 25, 2009 @ 6:04 am
Hi gang,
I didn't realize fans had to check their message inbox to see updates. I sent a message out last night to announce my blog going live, and found it very odd that not one person responded, however, now I know.
Why even have this functionality if your fans do not see it in their updates? It defeats the purpose of sending out a mass email.
I try to have faith in this application, but it continuously leaves me scratching my head.
Comment by Bryan J Zimmerman — November 25, 2009 @ 6:06 am
http://italianscene.net/
Comment by Facebook User — November 25, 2009 @ 6:47 pm
I agree that the updates are very difficult to find for most viewers. I have asked several “fans” who are friends of mine and none of them has noticed the updates I’ve sent over the past few weeks! I think it would be good to show a number in the inbox (like it shows when you get a message) so that people know something is in the inbox, whether it is a message or an update. I also agree that the geography is a cool addition – except that my country does not show in the list (Belize), so I basically cannot use it…
Comment by Sara — November 25, 2009 @ 7:58 pm
Hi guys, anyone knows how to invite the fans to an event created from a bussines pages.
I don’t understand why you can invite from a group and not from a profesional page.
Thanks
Comment by Marc Rosell — November 26, 2009 @ 3:15 am
Yeah, I have to agree, these changes seem to have taken the usefulness of this application in the wrong direction. At minimum, may I make a request that fan updates be changed back so that they appear in the user notifications? Since the ostensible purpose of notifications is to 'notify' users of events that concern them, this change actually strikes me as a mistake rather than an intended change…
Comment by Mitchell Burt — November 26, 2009 @ 11:22 am
I also just noticed that fan updates do not register as new items in the Inbox menu item! Surely that's an oversight, no?
Comment by Mitchell Burt — November 26, 2009 @ 11:38 am
I'm having the same problem. I've sent the update (twice!) but where is it supposed to show up for my fans? It isn't in their email or facebook inbox – it is only on my admin page as an update! Any help?
Comment by Emily Schoenhals — November 27, 2009 @ 12:36 pm
I thought my eyes were deceiving me, I could've sworn it was on the top left menu of my fan page, thanks for pointing out the change.
Comment by Pet Society Help — November 29, 2009 @ 7:30 pm
OK, so NOW I´ve found that the update will appear in the updates section of the inbox, but I´ve never noticed that there before, so I don´t think my fans will see it. Is there anything else that I could try so my fans will actually read my update?
Comment by Emily Schoenhals — November 30, 2009 @ 11:05 am
Thanks bunches for this!!!! I spent half an hour looking everywhere trying to remember where the update button was and thought I'd lost my mind!!!
Comment by Jo — December 2, 2009 @ 8:13 pm
So there is basically no way to communicate with all the fans… My guess is that the feature has been removed to prevent us from reaching the users email box, as messages coming into to FB inbox also generate a notification email.
As group/fan page administrators, that's what we would like, but I would say that FB is not too keen on sharing that privilege.
Comment by Pierre Bureau — December 16, 2009 @ 1:06 am
I just set up a fan page a couple of weeks ago, and I don't get what the usefulness is at all. Posts on the wall don't go out to fans. New discussion topics don't go out. What does go out to fans, only updates going to their inbox but not showing that anything is there?! Really, what is the useful purpose of a fan page? The way it functions is beyond me.
Comment by Betty Idarius — December 16, 2009 @ 2:10 pm
If we are building online communities around shared goals, we need to communicate with our fans. I agree with the previous post. Are we better off to create a "group" page instead of a "fan" page? Can "group" pages be linked to a "cause"? Does anyone know what functionality we lose by creating a group page instead of a fan page? Thanks.
Comment by RoiAnn Phillips — January 8, 2010 @ 11:03 am
You mean to tell me that fan page updates aren't seen in the timeline? Just in the fans inbox? What a waste! Then there really is no reason to have a fan page. I don't want to clutter fans' inboxes.
Comment by Lotus Moon — January 20, 2010 @ 9:43 am
I believe if your fans click on "live feed" rather than "news feed", they will see your fan page updates.
Comment by Jessie — January 21, 2010 @ 3:49 pm
Thanks for the info. I've been wondering where the update button went.
Now after reading the comments, I wonder if it is worthed to maintain a page…
Comment by Leila — January 24, 2010 @ 9:23 pm
My fan page update is not showing up. How long does it take for an Update to post on a fans live feed? It's been a couple of hours and I don't see anything. What's the deal?
Comment by Keenan — January 25, 2010 @ 9:00 am
I found the "Send an Update to Fans" link and have been sending update after update for several days. THEN NOTHING HAPPENED! None of these updates showed up on my fans' news feed (I asked some of them). What's going on?
Comment by Jason — January 28, 2010 @ 6:34 am
I've invested so much time building up the Facebook Page and it is now a complete waste. It is essentially impossible to communicate to fans because 1) no one knows when an update has been sent to them and 2) the default settings now only show 250 friends in a given user's live feed.
The application had so much promise, but is now worthless.
Comment by ben — January 28, 2010 @ 7:43 am
Me too
Comment by Amir — January 30, 2010 @ 11:09 pm
Hi all, at iFan Design we manage a create a large number of custom Fan Pages for multiple clients. We honestly believe as Fan page administrators you would be better off using the Notes application to Post a Fan Page announcement. As the post is generated from an application it will automatically get fed into the newsfeed of all of your fans meaning it is much more visible on each of your fans homepage rather than being hidden in an obscure location.
Regards Tony – iFan Design
http;//www.facebook.com/ifan.page.design
Comment by Tony Faria — February 4, 2010 @ 2:40 am
Hi.
So just to make sure I understood properly, everyone can confirm that now, when the Fan Page functionality “send an update to fan” is used, the fans do not receive an email anymore?
I don’t even see where the update goes ! What’s the difference then between this and simply posting a message that will show on the fan news feed???!
Any idea if FB will put this emailing functionality back?
Tx
Yawye
Comment by Yawye — February 4, 2010 @ 8:53 am
For some reason, I still don't have the "New" look. So… for what it's worth… "Fan Page" updates do not go directly into the Fan's "Inbox".
However… Fans WOULD need to go to their "Inbox" in order to find a link called "Updates" located on the left hand side of the page. And I'm there's a high percentage of "Fans", in general, that wouldn't know this unless they stumble upon it while looking at a message in their "Inbox".
William
Comment by William — February 7, 2010 @ 7:49 am
Thanks William,
I still dont have the new look either.
Let's hope it will be better then, because I agree with you, right now, it's unlikely that fans will actualy dig in their accoutn to find the updates…
Regards
Yawye
Comment by Yawye — February 7, 2010 @ 12:18 pm
Hi all,
I was not aware of the Updates inbox in the Messages at all, until today, after reading the comments here.
If only facebook add the counts together, then maybe user will start to notice on it. At least for my case, I will try to clear the numbers on the message inbox.
Regards,
Chia Liang
Comment by Ng Chia Liang — February 10, 2010 @ 4:17 am
Please respond to Ashraf_Sarraf@hotmail.com
Hi,
I have a Facebook page. When I write something on the wall, it doesnt appear on the home page of my fans… so the news is not known unless they go on my page.
How can I make it appear automaticly on the home page status update of my fans?
thx
Comment by Ash — February 14, 2010 @ 8:25 pm
Please respond to Ashraf_Sarraf@hotmail.com
Hi,
I have a Facebook page. When I write something on the wall, it doesnt appear on the home page of my fans… so the news is not known unless they go on my page.
How can I make it appear automaticly on the home page status update of my fans?
thx
Comment by Facebook User — February 14, 2010 @ 8:26 pm
thank you facebook for connecting with my relatives which i thought that icould never locate. now we are all together on facebook.
Comment by charles burns — February 19, 2010 @ 9:39 am
Hi guys I’m sending messages from my Fan page it’s also says update send successfully but no one is receiving the message the weird thing is it keeps a record of the send ass successful but none when out any advice??
Comment by Whill — March 10, 2010 @ 8:30 pm
Same here, i am having same problem too.. i send out the the update but none of fans receive the update. please help.
Comment by Suzy — March 11, 2010 @ 9:05 pm
I'm having the same problem as Whill (March 11th). I've posted an update but it's not showing in anyones Update folder. I can see the update from the Edit Page section, the update was set to send to everyone. Any suggestions? Thanks..
Comment by Joanne — March 24, 2010 @ 12:41 pm
Hi,
I'm having the same problem with Joanne and Whill, how it showed on my fan page that the message has been sent to all the fans but when i checked on the fans'facebooks, their is no update at all ..
Any ideas how to figure this out?
Thank you so much
Comment by Onn — March 29, 2010 @ 10:06 pm
Hello i`m having the same problem please, HELP!!!!
Comment by Filipe — April 15, 2010 @ 7:10 am
im is a owner in 1 page at facebook. As what u told im already try to send use via update at edit page . promote our page and click update to fans. Im already send a update to all my fans.. but i check they not received it.. Im already try it several time. But is still the same. The update not received to my fans.
Comment by harry — April 15, 2010 @ 2:10 pm
Thank you for the info. Do you know how to send automatic wall updates to new fans?
Comment by aQvisit — April 28, 2010 @ 4:21 am
I also can't send an update to my fans. Is it because the "Fan" option has changed to the "Like button"? I hope this gets fixed soon…
Comment by Maddie — May 19, 2010 @ 10:16 am
THANK YOU THANK YOU THANK YOU!!!!!!
Comment by duchamp6 — June 17, 2010 @ 5:06 am
Spent so much money buying ads and building up my fans and i just found out that we cannot send an email nor cannot PM them using the update function.
This is a waste of time
Facebook should really do something about this.
What is the point of the fan page if we cannot send email or pm all our members?
Comment by Carlson — July 7, 2010 @ 12:59 am
Late July 2010 — still have a problem with not seeing Facebook Fan page Updates hitting our fans. We have sent several, tested, and checked the "Updates" section of the message center… there is nothing there – not going out! What gives, Facebook??
Comment by june — July 16, 2010 @ 11:06 am
Alright. I didn't even SEE the updates I sent from my FB Fan Page to myself.
Comment by Belinda Au Yong — July 21, 2010 @ 3:55 am
it has been almost 10mths and facebook hasn't update us any? or i forget.. they disabled themselves from updating us *sigh*
wonder what's the use of 'send update to fans' button now :/
geeeeezz! such a waste =_='
Comment by messy — August 11, 2010 @ 9:58 pm
AGHHHHH!!!!
Thanks for clearing this up. I've been pulling my hair out trying to find out why no one receives the updates. I called, emailed, and PM'd tons of them and no one could find/see the updates; now I know that it's under the little "updates" link–which I didn't even see (had no idea it was there).
THIS SUCKS!! Change is needed on this one. I normally don't complain over basically free applications (like Facebook), but this is absurd.
People (including me) can't even find the updates when specifically looking for them. ARGHHHHHHH!!!!!
Comment by pissed — August 13, 2010 @ 1:52 pm
Thank you for this tip, I send an update but it didn't work yet. OR may be as an admin, I didn't find it.
Comment by Yasir Imran — August 29, 2010 @ 1:35 pm
me too! wondering why there's no update received…haiyyyaaaa…all this while adding up fans, but the updates are undelivered…anybody who knows, please email me…
Thanks!
Comment by zulfa khairi — September 2, 2010 @ 8:08 pm
No one is receiving my updates.. what is up with that? Please explain what to do , how can I comunicate with my fans..
Comment by kamila — September 22, 2010 @ 4:57 pm
Thank you so much for this. I've been searching for 15 minutes to find this feature.
Comment by What Is My IP — September 24, 2010 @ 1:12 am
The update fans is now gone!
Comment by Michael — October 18, 2010 @ 5:40 pm
Hi,
Do fans receive a notification by e-mail regarding a new update? Or can they ONLY see this as a new message in their inbox?
Thanks in advance.
Comment by PoundPunch — October 20, 2010 @ 7:30 am
Its not gone. Just go to Edit page, than click on Marketing and then it will open another page that says Send an Update
Comment by Sean — November 1, 2010 @ 11:54 pm
I just hate with this new setting!=(.. i HOPE FB can revert to the original setting.It makes the communication efficient decreased!>.< it's not only the new post doesn't come on the newsfeed,but also we follower/likers/fans had to click on the small button->updates there to see what's goin on!So what's the point of creating fanpage,group if nobody even realised/get the new update?>.< I'm sorry,but this problem had make me go insane..I'm considering to close my FB page soon..=( I'm very222 disappointed with FB for this new change..iT'S REALLY A BIG MISTAKE.
Comment by bibibi — November 3, 2010 @ 2:06 pm
who will be seen as the sender of the update? Me or my page?
I have seen that more than 9000 fans got my page update, but with me as the sender. The result was that over half of my page's fans marked me as spam
does anyone have a solution / explanation ??
Comment by Tommy — November 9, 2010 @ 3:59 am
I don't think this option is no longer available. However, http://www.facebook.com/help/?faq=15200&ref_q... works
Comment by Zubair Abdul Jabbar — December 5, 2010 @ 9:03 am
Thanks for the info. Was looking for a functionality like that and didn't know it actually existed until I browsed your post today.
Comment by Felix — January 13, 2011 @ 10:57 am
I will be gratefully if you help me.thanks
Comment by ALAHUSA MUFULIAT — February 15, 2011 @ 2:26 pm
Actually,
Go to Edit Page and click on Marketing (with a flag)
There are many ways to promote your page
Advertise on Facebook
Tell your Fans
Get a Badge
Add a Like Box to your Website
Send an Update
Click on send an update(with the envelope)
This must be old, and confuzed me so I am helping you! Your welcome
Comment by Olivia — May 12, 2011 @ 9:54 pm
Hi Olivia,
If you "tell your fans," it will allow you to post … but no one will see what you posted.
Seems odd that that functionality is there and that there are even segmentation options when pushing the button doesn't do anything.
Comment by asdf — May 16, 2011 @ 10:47 am
Hi Nick and http://www.allfacebook.com, Thank You for sharing! You might also get value from http://www.facebook-fb.com to Submit and List Facebook Page URL, Products, Services, City, State, Country of Business and to Explore and Find Facebook Page URL of Business. Kindly share it with your friends! Best! Shakti Saran
Comment by Shakti Saran — July 23, 2011 @ 12:27 pm
Yeah i couldn`t where it says send an update..It`s no more there..Hope there would be some other way to reach other to your fans
Comment by movieshdnow.com — August 26, 2011 @ 2:31 pm
[...] goodbye to messaging — as a way for pages to send messages to their fans, that [...]
Pingback by NEWS FLASH: Facebook Pages Can’t Send Messages — September 16, 2011 @ 4:22 pm
The " send an update to fans " isn't anymore in my options.. I always did " edit info " then " ressources" = it disappeared today… great
Comment by pinkindus — October 1, 2011 @ 8:31 am
When I click on edit page – all of the tabs are on the left. I don't have anything on the right side that says promote your page or send an update. help
Comment by ceidemiller — October 6, 2011 @ 10:14 am
This information is not updated.
Comment by valentindedu — October 7, 2011 @ 8:16 am
i am sorry to day that but Facebook took that for sending anything to your fans and we dont know exactly why but Unfortunately fb took this advantage from options of admins So even FB isnt update in their help centre questions you can see like this:
As a Page administrator, you can promote activity by sending out an update to Page followers. To send an update, simply click "Edit Page" while logged in to the Page you administer. From there, select the "Marketing" tab on the left-hand side of the screen. You will then see a link that reads, "Send an Update." Click the link, and you’ll be able to message everyone who follows your Page.
this info its not right because there isnt any promote your page in your setting board. i am sorry for weak information and management form Facebook. they can do better.
Comment by Dariush — October 9, 2011 @ 2:52 am
Hi, how about posting a newer and updated version of this article? This way to update your fans/likes on facebook has been removed long time ago; not so your article from the search results though. It can't be a good user experience to read this only to frustratingly find out that it doesn't work.
Comment by George — October 18, 2011 @ 12:58 am
I agree! It's out of date.
Comment by Kaja — October 21, 2011 @ 5:06 am