This afternoon Facebook released new tools to help those individuals that have had their Facebook accounts compromised by spammers and hackers. In order to protect those users, Facebook has added a new tool that lets users regain control of their accounts. I currently receive at least 50 emails a day from people who have had their account disabled for one reason or another, many of which are the result of spammers or hackers.
According to Facebook:
We’ve spent the last few months improving the way to guide people through the process of regaining access to their account after it’s been compromised and used to send spam. Currently, we send emails explaining what happened and provide links to remedy the situation. Now we’re moving towards a new model that also involves clear and simple steps taken within Facebook itself. In doing so, we can ensure that the person logging in is the true owner of the account, thereby preventing hackers from using it to send spam in the future.
It’s great to see Facebook adding these additional features to help users regain control of their account more efficiently. Facebook gets thousands of emails a day from users who have issues with their accounts and without these automated tools, it’s causing more troubles for Facebook. To help users, and make life a little easier for Facebook’s support team they’ve introduced these new tools.
You can read more about them on the Facebook blog post from this afternoon.
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I'v been trying to log into my accout every day and am blked and can,t log in i did go to cookies and delete.still no success.I have changed my password many times so I can log in and sometimes it works but since friday I can't log in at all.right now I am very frustrated over this and just want to cancel my account because if I can't access it i don't want someone to hack into my account.please contact me because I am on my space and do not have any problems
Comment by susan maddern — July 20, 2009 @ 3:45 am
I have discovered after many months that my email address and password has been changed. Also, a photo that is very distubing has been placed on my wall. Comments has been changed as well as personal information. I do not play Mafia Wars and do not want to learn. My name is being misused and I can't cancel my page because I no longer know the password. Please help. Gwendolyn Webster of Atlanta.
Comment by gwendolyn webster — May 10, 2010 @ 4:17 pm
hy… when I'm on step 3 I click 'send security code' button but I'm not reciving any e-mail with security code to verify my account… can somebody help me??? facebook team is not so helpy -.-'''
Comment by Branimir — June 19, 2010 @ 9:06 am
My ex-husband has compromised my account on facebook and has changed my status to reflect what I would not like. How can i get this account down and stop this?
Comment by Marlena — August 5, 2010 @ 7:14 pm