Are Facebook Accounts Being Randomly Disabled?

-Facebook Account Disabled Screenshot-

Over the past two weeks I have been seeing a spike in the number of users emailing me to see how they can get their Facebook account re-enabled. Why are they emailing me you ask? Well, they’ve emailed Facebook, haven’t received a response and are now trying to figure out how to get their account back. While I’m sure that the frequency of these e-mails will increase as the site grows in size, over the past couple weeks I’ve seen a large increase in the volume of such emails.

I can’t explain what has taken place but my guess is that it’s a result of two things: Facebook is increasing in size rapidly and the “Koobface virus” has not been eliminated. Given that users have their passwords stolen or phished via the Koobface virus, their account will also be shut down once Facebook’s automated algorithm determines that they’ve been posting too many wall posts on their friends’ accounts.

The end result is that a user ends up locked out of their account and regularly hears nothing back from Facebook. For first time offenders accounts are usually back up and running within days but occasionally it takes longer depending on what happened. My guess is that Facebook automatically re-enables all accounts of first time offenders after a few days. This is because they must get thousands of emails every day about account cancellations.

For more substantial violations or repeat offenders, users will have to go back and forth with Facebook directly which can be a time consuming process. My best guess is that the Koobface virus is the primary cause of the spike in accounts being disabled. Have you had your account disabled ever? How long did it take before you got your account back?

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Comments (56 Responses)

How long does it take to get your account on facebook back when they have diabled it ?

My frend has this problem and he doesn’t know how to fix it

I had my messaging abilities and ability to add friends shut down once for a few days..

now i find myself fully disabled….

am i a second time face book junkie thats too social so im labled an offender…. i guess i am..

i was disabled on dec 19th.. its not he 21st… im not sure how much longer i will be down..

ive used the email accounts off of getsatisfaction.com but i think that the peeps that got their accounts back were just that.. those that were automatically gotten back after a 3 day spanking.. we shall see..

I cannot get into facebook at all, it says an error has occured and they were trying to sort the problem out, it has been 2 days now…………help

i have been having the same issue as you Caroline… it has been 2 days for me as well and am getting frustrated. Wonder what the issue is.. Anyone???

My account was disabled yesterday, I believe for repeated posting - I posted the same message around 6 times in various groups plus in a message to a contact.

What worries me is that the Fan Pages I ran have now dropped off Facebook and the Group I ran some business through now has no administrator and is “ownerless”.

I’ve emailed into Facebook and can only hope my account comes back and also that the Fan Pages and Group permissions get re-instated too.

Does anyone have any similar experiences to me re: Group and Page ownership when being disabled?

I was disabled yesterday from Facebook ;(
And it was all of a sudden, and I’m sure i wasn’t breaking any rules.
I’ve already sent 3 mails to complain, but I haven’t got the answer from the administrator yet.
I don’t know what to do, but I’m sincerely hoping that they will reply, and give account back to me. I HOPE! :)

Im from the bahamas and my account was shut down on Dec,23,2008 when i came hom from work and its sooo crazy cuz I have or had..LOl a gospel page i make gospel music..and they said my account had been disabled by a administrator. For what I had a gospel music paghe up and i was running ads too i mean come on i didnt have porn up.lolwell i git alil comfort knowing im not alone i was thinking it was just me..but i have been emailing them like crazy this is just the secoung day Dec,24,2008 thanks alot merry christmas

Hello !

I was disabled on the 24th of December at 7 PM approx.

I had received a warning on the morning saying : “our systems indicate that you have misused some Facebook features”…

I received no explanation for the exact reason why they disabled me !

The reason might be :

1. I transliterated my name in Cyrillic alphabet (I speak Russian and got registered in the Russian network although I live in Paris).

2. I made great use of the “Facebook Icon Feature” you can find in any press article (Financial Times, The Economist, You Tube,…) ; when you clik on this icon, it puts a link on your profile…

3. I might have “shared” on my profile through this “FB icon feature” some videos I found on You Tube…….

Those videos might violate Intellectual Property Rights Laws…

My account was disabled the day before Christmas. It’s been a week and a half now and I still have not received a reply from Facebook.

manon Rossignol - January 5th, 2009 at 2:45 pm

Bonjour,
Je ne comprends pas pourquoi mon compte a été désactivé. J’ai toujours respecté les règles de facebook pour communiquer avec mes amis.
Pouvez vous me donner une explication et réactiver mon compte
Merci beaucoup
Manon Rossignol

yo wat up, i just started using facebook like a couple months after it got disabled. I don’t understand why they disabled it, and I want to know how I can get it back. thanx dUdde

Kevin Zaar Lassen - January 12th, 2009 at 5:39 pm

Got my account disabled like everyone else here, and without any explanation why.

No reply from disabled@facebook.com either, like everyone else here.

Anyone here wanna start up a new social network to give them some competition?

hi i use my facebook account on a daily basis i chat with brother-in-law who just got back from iraq and other varius friends all people related to me or whom i treat like family so why did i get disabled and in reply to kevin if you started and alternate site i would get everyone i know to join.

thanx

Same with me just this morning I received this notice.

I’ve been on my facebook three times written one message that said hi and it disabled mine i used all true info and it did this

it happened to me as i explain as a comment in this post :
http://www.allfacebook.com/2009/01/facebook-permanent-disabled-accounts/#comment-20559

disabled on feb 13th, no news since. i write emails everyday.

Nilupul Kawinda - February 25th, 2009 at 9:44 am

Can anyone enable my facebook account.

My account is

kawifb@gmail.com

Im an attorney in Chicago and also have experienced the same issues with facebook. They simply do not respond.

I am considering filing a class action lawsuit in Illinois against them. If anyone would be interested in joining this class action, please email me at tonykonfacebook@gmail.com

I was just wondering, has anyone succussfully gotten there facebook account back? because like the other complaints above mines just gotten disabled this morning and I did nothing wrong as of ising there terms of conduct or anything like that. So its highly frustrating.

Mine was disabled out of the blue. I had no idea this could happen. It says I joined a high school network I shouldn’t have. WTF??? I’m now totally disgusted with facebook. I have read some of the correspondence that has gone on between facebook “support” {barf} and people trying to get their accounts reactivated. They talk to people like they are five year olds, chastizing them for their activities on the site. I’ll be d@mned if I kiss their @$$’s to get my account back.

Also, if they decide your loser @$$ can’t have your account back, you have no way to do a thing to your profile.

Facebook disabled my account today. I wrote in and they told me that their decision is final.

Here is the brief story…when I started with Facebook, I found a ton of old friends and I sent out mass friend invites, which Facebook warned me about. I didn’t see anything wrong with trying to reconnect with old friends.

Next, I started to play a Facebook application called, “Mafia Wars.” And I hooked up with many of the groups (around 2 dozen) and I got another warning about that one. Than, the most recent, I sent out a request to my friends and family (the message said the same thing, because it was the same news I wanted to convey to them all). Facebook once again intervened and told me to stop sending so many messages out (as if that was a crime to send messages to your friends and family). Than, they just decided to disable my account permanently.

I have spent countless number of hours uploading, tagging, reconnecting with friends, etc. I cannot even begin to tell you at what a loss this comes to me.

I feel very angry, frustrated, and above all else…I want to seek revenge. I read countless number of other individuals going through the same problem and it is really sad. Facebook has said that their site is not about sending many messages to friends and family. They also say its not about chatting. My questions is, if it is not about chatting or sending messages, than why offer the service. Of course, those that do spam have hurt the rest of us and Facebook is utterly merciless and relentless and hurting people. They have no idea how much someone puts into their account and they come along and disabled it for good. That is really sad. My wife is still on Facebook, along with most of my friends. Sure, I can establish another account, under a different e-mail address, but I really do not want to. I am really discouraged, because I put a lot of sweat, time, and effort into my account for all my friends. What is wrong with that?

I just ask those reading this, please pray for me that I do not do something really stupid, because I have a million things racing through my mind right now and I want to act upon them!

itsfuntoemail@yahoo.com

please re enable my facebook account,,i gave my original details,but suddenly my account has been disabled,,so anyone can help me…

SANA A MAALOUF - May 27th, 2009 at 5:06 pm

IF YOU TAKE THE TIME TO READ ALL COMPLAINTS YOU’LL REALIZE THAT IT IS THE SAME STORY ! THE SAME REASONS YOU CONCLUDE THAT YOU SHOULD DELETE FACEBOOK FROM YOUR SYSTEM AND HEAD CUZ IT IS TIME CONSUMING FOR NOTHING. AND FACEBOOK IS FALLING DOWN DUE TO MIS TREATING HIS FAITHFUL USERS THEY’RE SICK PEOPLE OBSOLETE WITH NO MANNERS AND THE COURT SHOULD STOP THEM YOU CAN SEW THEM FOR HUMILIATING YOU,FOR BEING A BUNSH OF LIARS, WITH NO CONSIDERATION TO USERS FEELINGS,THEY MUST BE FORCED TO PAY INDEMNITY TO ALL ACCOUNTS DISABLED, FIGHT THEM, THEIR REPUTATION IS RUINED.

Jazzie'Got Haterz PorVida - June 7th, 2009 at 12:51 pm

My account was disabled also. We all need to continue to work on eliminating this problem and stay connected with each other. If ANYONE has ANY helpful comments PLEASE feel free to share. My facebook page is my LIFE and I’m dieing without it. =( I’M SUFFERING!!!

Kenneth Coker - June 9th, 2009 at 9:28 pm

Mine too was disabled. This is ridiculous. I’m migrating back to the lush waters of MySpace somewhat.

Gorg Mohsen Fadil - June 13th, 2009 at 2:06 pm

my facebook account has been disabled

my facebook account has been disabled and its been four days…. when will i get it back?

My account has also been disabled, however i did receive an email from facebook saying that my account had been hijacked by cybercriminals and their purpose was to extort money from friends, has anyone received this before.

Thanks
Max

Mark Horrobin - June 25th, 2009 at 11:54 am

My account has also been disabled!! grrrrrrrr so annoyed i put a lot of time and effort into this already sent 6 emails and no response!
DOES ANYBODY KNOW ANY NUMBERS OR THE BEST E MAIL ADDRESS TO WRITE DO??
HELP IS MUCH APPRECIATED!
skinner4x@yahoo.co.uk

Thank You!

My account has been disabled since June 2nd and Facebook seems set on not giving it back to me even though it was my first offense. This is all very Frustrating!!!

My account is disable and i can’t do any thing, This is my email address benedictacobbah@yahoo.com if any one gets help pls contat me on this email

It seems like Facebook has no ethics - my page was disabled in a space of 14 hours and so far no reply to any emails except automated replies (I don’t count these)

J

I think Facebook is, hands-down, the best social networking site on the internet to this day. The site distributes information while maintaining a level of personal integrity and privacy, ideal when attempting to make contacts on the web.

However, it’s appalling customer service has left me hanging for an entire business week after I was hacked by someone using the infamous 419 scam to beg my friends for money. After hacking a user’s password using look-a-like, illicit log-in pages, the spammer is able to access the user’s Facebook page, including a lot of personal information and contacts of friends.

I have been incessantly emailing the Facebook team about my situation, to no avail. The one email I received from Dori, a member of the team, gave me a glimmer of hope, that slowly faded as a week passed, and no attempt at contact was made.

From a site as notable as Facebook, this was frankly disappointing, and put a severe damper on my enthusiasm for the site. What’s more, as I am preparing for a huge music gig in august, trying to advertise my blog, gain employment as a writer in a newspaper in Boulder, and trying to find roommates at a new school, I do not have access to the most useful social networking tool I have, and it has been taken away unfairly.

Hacking is clearly not something to be taken lightly, but neither are 25 emails from a pissed-off student. who relies on Facebook for many aspects of her life.

Also, I’d like to know that all of my personal information is secure, and a little reassurance from the Facebook team via a short email is not too much to ask for.

Upon doing further research, many former users of the social networking site have complained about Facebook’s terrible customer service. One blogger posted she was permanently disabled for sending too many “Happy Ramadan!” messages. Unfortunately for this blogger, she suffered a month of no food AND no Facebook, and, at the point of her posting, STILL hadn’t received any help from Facebook.

With no explanation and no support, Facebook cuts off their access to fan bases, friends, photos, peers, colleagues, and coworkers. Bloggers across the country are now turning to Twitter due to their open policies about posting.

MY SUGGESTION: Email incessantly. Write every admin account you can find, every day. Anyone replies? Keep writing that email. Fight for what you want.

From a corporation as noted and celebrated by the media, I would have expected more.

TheWarly.Blogspot.com
DW

My account was disabled…why? I have no idea and have emailed various addresses of Facebook. I am not a Blogger nor do I sned SPAM. I am a teacher of over 16 years, so I have literally hundreds of current and former students who search me out and we reconnect. I also play Farmville. I really want my account reactivated because I mentor three inner city high school boys….they most likely do not hava clue where I went! This was how we were planning on keeping in touch over the summer vacation period. I even got them involved in Farmville of all things! I just would like my account reactivated and if anybody can help me out, I would deeply appreciate it! Sincerely, Ken Sullo

hey there! my facbook account got disabled for the second timei send email to disabled@facebook.com they dont answer looks like they playing with me you please can anyone has any idea who can help me if anyone can then please reply to me wishing you all the good dario!

Same thing happened to me on 8/14/09. All I know is that I answered a few inbox messages and I was thrown off the site. No one will get back to me and I’ve emailed every single facebook email address that I can find. I’m utterly shattered. My friends have even started a group and petition to reinstate my profile; there are over 170 members. I don’t know what else to do except beg and grovel to them. I am sorry for whatever it was that they feel I did and I won’t do it again. I can’t stop crying. I miss my friends and my games. My photos are all on there. I’m so sad.

So I’m in the same boat as you guys now, got disabled today, I have no clue of the reason as I have only about 30 friends, I play no games and post here and there on my friends walls or pictures. I’m absolutely clueless about what I done so tragic, that caused me to be disabled, I thought it was a social network, so I socialized and got disabled for it?

My Facebook Account was disabled last week. I recieved an email stating that my account had been temporarily suspended for security purposes. I then rec’d another email asking me to scan in a government issued ID to prove that the account is mine. I responded with a definite “NO” to that. It sounds like a scam. Has anyone else been asked to scan in a photo ID? I have sent emails to several different addresses with no further response. Temporary seems permanent to me.

I just found out that my facebook account has been disabled in wich I had nearly 2000 friends! Facebook will not give me any answers as to why!!! I had several friends have theres deleted for no apparant reason! This is a fact that if facebook does not restore my facebook account intact, with all my contacts & all profile info just as it was before it was deleted, there will be such a law suit hanging over them of emotional & psychological damage as a result of this action, they will no long exist as a whole!!! Its not a threat its a bonafied fact!!! Believe me I do have the resources & the connections to see this through! Facebook, take notice, restore my account or risk being shutdown! Kev……………

help me please. guys i need my account on facebook. help it get enabled here’s my account: kjcdmb@hotmail.com. it was just around 12:45 am(philippines time)Aug. 31, that i noticed that they disabled my account on facebook.
please help mei really need this account. they just disable people for no particular reason. kinda pisses me off already.

help me please.i was working on facebook and chatting with my friends when my account got disabled.i really need my account back cause i have a lot of close friends on it.if you can help my email is angad_31@hotmail.com.once again im depending on u guyz to please help me thank you.i really need my account enabled

AGH! I’ve been locked out for a month and no one will respond to me! My friends think I’m ignoring them… I’ve tried emailing dozens of times. HELP! PLEASE!

my face book has been disabled and i been wondering how i can get it back if you can just please help me and my name is maria,

can you please in anyway you can anable my facebook just please help me,

my E-mail is chonburichan@yahoo.com umm can you e-mail me if you have any concern about my facebook,

they disabled my facebook too :(( my facebook not just w fun for me.. !! it’s my work !! my communicator with my family, friends, old friends. mates !!!
many people i won’t find them again if i made another account.. somebody help me plz.. or we should be one hand & do something.. my email is ( robert_nfs3@hotmail.com ).. my account name ( Robert Nabil Sedrak )
i’m the owner of 3 groups.. some of them have 3,700 friend .. i invited hundreds of my friends to join facebook !!! i’ve this account from 4 may 2007 !!! how could they do this !!! deleting all my memories !!! many things i had it on it & i don’t have a copy on my computer.. please pleaseeee !!! somebody help me !!!

Maverick Swordsman - October 17th, 2009 at 2:52 am

THE LAST TIME I WAS ABLE TO LOG ON TO MY FACEBOOK ACCOUNT WAS THREE DAYS AGO. I REALLY LIKE FACEBOOK BETTER THAN THE OTHER SOCIAL NETWORKING SITES BUT MY EXPERIENCE NOW IS MAKING ME SEETHE IN ANGER WITH THE FACEBOOK PEOPLE. I TRIED LOGGING IN YESTERDAY AND THERE WAS THIS MESSAGE THAT MY ACCOUNT (swordsmanmgc@rocketmail.com)HAS BEEN DISABLED. I HAVE READ THE DIFFERENT HELP ARTICLES FOR ACCOUNTS BEING DISABLED. THIS ACT IS INFAIR AND UNREASONABLE!!! IF I HAD VIOLATED ANYTHING I SHOULD HAVE RECEIVED A MESSAGE OR A WARNING BUT GOT NEITHER. I ONLY GET TO LOG IN TO FACEBOOK DURING MY TWO DAYS OFF. IN A WEEK I CAN COUNT USING MY TEN FINGERS HOW MANY TIMES I LOG IN TO FACEBOOK AND PLAY SOME OF THE GAMES LIKE MAFIA WARS. I HAVE EMAILED THEM ALREADY AND THE ONLY RESPONSE I GOT IS THAT THEY’LL GET BACK TO ME. HEY FACEBOOK GUYS, IF YOU CAN’T GIVE ME ANY PROOF OF MY WRONGDOING THAT GOT MY ACCOUNT DISABLED THEN PLEASE RE ENABLE MY ACCOUNT AND IF YOU CAN’T DO ANYTHING RIGHT AT ALL THEN SHUT DOWN YOUR SITE!!!!!

i was into my facebook account yesterday morning & then when I tried to sign in a few hours later It kept bringing me back to the sign in page. I tried the cap locks, I checked my e-mail address & repeatedly entered my password to no avail. My daughter & grandaughter have tried to sign into facebook on my computer & got the same thing happening yet they can get into their accounts on their computer.This leaves me confused. I need to try getting into my account on their computer yet. Any ideas?

Yesterday October 20 2009 I was into my facebook account, then a few hours later when I tried to sign into my fb account it kept taking me back to the sign in page. I checked the cap lock, checked my e-mail address & repeatedly typed in my password to no availle.My daughter & grandaughter both tried to sign into fb on my computer & they got the sign in page repeatedly even though they can get into their fb accounts on their own computer.I need to try to sign into fb on their computer yet but that’s not going to make a difference with my sign in page that I can see.I am so confused about all of this. If somone could help me I would greatly appreciate it.

Hi Madeline

SO this is the customer service facebook is going to provide me is it? Not one positive reply all you have to say is its unfortunate?? I’ll make sure the People out there really know about this. If sending friend requests and Messaging friends is a crime then WHY FACEBOOK? I need to talk to some one Higher to this please send me a e-mail address or a contact number.

Thank You

> Date: Mon, 2 Nov 2009 10:20:09 -0800
> To: fzrox@hotmail.com
> From: appeals+d8aaybt@facebook.com
> Subject: Re: Why is my account disabled?
>
> Hi Fayaz,
>
> Unfortunately, we will not be able to process your request. Please consider this our final correspondence.
>
> Thanks,
>
> Madeline
> User Operations
> Facebook
>
>
>
> —–Original Message to Facebook—–
> From: Fayaz Ameer (fzrox@hotmail.com)
> To: The Facebook Team
> Subject: RE: Why is my account disabled?
>
> Dear Madeline
>
>
> Im sorry again to keep troubling you sinse i haven done anything wrong, and all im asking you is that i need my old account back i have sent a mail to Mr Mark Zuckerberg, through his page in facebook.The mail is attached below, and im not gona stop fighting for it because its my right. please consider reactivating my account sinse i haven’t done anything wrong.
>
> Thank You
>
>
> Mr Mark Zuckerberg,
>
>
>
> I am very sorry to try and contact you, i have
> had my facebook account disabled for the 2nd time and its frustrating.i
> made a new account and added all ma friend and in like 8 months now the
> account is again gone. I can’t be making new accounts and adding all my
> friends back please understand . Please review and reinstate my
> account, because i really need for manage my group and friends. The
> details of my disabled account are as below.
>
>
>
> E mail - fzrox@hotmail.com
>
> Name fayaz ameer
>
>
>
> regards,
>
>
>
> > Date: Fri, 30 Oct 2009 14:39:04 -0700
> > To: fzrox@hotmail.com
> > From: appeals+d8aaybt@facebook.com
> > Subject: Re: Why is my account disabled?
> >
> > Hi Fayaz,
> >
> > Unfortunately, your account has been permanently disabled for violating Facebook’s Statement of Rights and Responsibilities. We will not be able to reactivate it for any reason, nor will we provide further explanation of your violation or the systems we have in place. This decision is absolutely final.
> >
> > Thanks,
> >
> > Madeline
> > User Operations
> > Facebook
> >
> >
> >
> > —–Original Message to Facebook—–
> > From: Fayaz Ameer (fzrox@hotmail.com)
> > To: The Facebook Team
> > Subject: RE: Why is my account disabled?
> >
> > Dear Sir/Madam
> >
> > What is this “”unsolicited messages, friend requests, pokes” i dont even poke friends iv been using this account for about a year now and iv only used it to interact with my friends and family. Its facebook its a plase where we find friends and if sending friend requests was wrong then why facebook? please reconsider this because its the second time this has happen to me on facebook and im really disappointed and so are my friend, and whats with no warning at least do that. so we no what we are doing wrong? lisen im really sorry if there has been something wrong ill slow down please give me another chance. please ill make sure this does not happens again.
> >
> >
> > Thank You
> > Fayaz
> >
> >
> > > Date: Thu, 29 Oct 2009 13:00:07 -0700
> > > To: fzrox@hotmail.com
> > > From: appeals+d8aaybt@facebook.com
> > > Subject: Re: Why is my account disabled?
> > >
> > > Hi Fayaz,
> > >
> > > One of Facebook’s main priorities is the comfort and safety of our users. Your account was disabled because you engaged in behavior other users reported as harassing in nature. It is a violation of Facebook’s Statement of Rights and Responsibilities to harass users on the site, whether through unsolicited messages, friend requests, pokes or other features. We will not be able to reactivate your account for any reason. This decision is final.
> > >
> > > Thanks for your understanding,
> > >
> > > Madeline
> > > User Operations
> > > Facebook
> > >
> > >
> > >
> > > —–Original Message to Facebook—–
> > > From: Fayaz Ameer (fzrox@hotmail.com)
> > > To: The Facebook Team
> > > Subject: MY account was Disabled
> > >
> > > Hello Good Morning.
> > >
> > >
> > > My account has been disabled for
> > > some reason without any warning could you please check on this and let me know where i went wrong. Please activate my account I’m really sorry if i had done something wrong. i have provided the information You need .
> > >
> > > Fayaz Ameer
> > > Date of birth 07/09/1987
> > > fzrox@hotmail.com
> > >
> > > Thank You
> > > Fayaz Ameer
> > >

Hello,
today i signed into my facebook account and everything was ok. i was doing a test of a friend of mine and after i finished, i wanted to put a comment, but i couldnt because i soposedly wasnt loged in, so i tried logging in and it said that my account was desabled. i want to re activate it again cause i did absolutely nothing wrong, i respected all thgeir rules and logged in every week or so.
help me to get my facebook back pleasee!!!
thank you
s. suminthan

My messages and friend request has been disbaled how come I don’t know pleaase help to activate them back as soon as possible

Thank you

I have been trying to log in to my account for a week, and an error box pops up telling me my email is “invalid.” 5 days ago, I was signed in automatically, but kicked off when I tried to change my password for good measure. Facebook says that an “invalid email” is a non-personal address, my log in email is my personal gmail address. I have been using this log in email for awhile now and never experience this problem. I changed it about a month ago from my school email because I no longer have access to that email account, and everything worked fine. When I first reported the problem, I received an email from Facebook telling me that there is no account registered to my email, but I keep receiving email notifications when someone writes on my wall, etc. All of my friends can still see my account, so I know it hasn’t been deleted and that it is still working. I’m afraid someone hacked it, so I reported that, and I have yet to hear back. I’ve been emailing Facebook (info@facebook.com) and have yet to hear back. I don’t know how to fix the problem because Facebook doesn’t respond. Any recommendations?

By the way, my email is miriam.b.weiner@gmail.com. Could you please email me if you have any information about my post (above)? Thank you!

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